![]() ![]() If an order is returned to us due to an incomplete or incorrect shipping address we will contact you via email to discuss further action. If you notice that after completing your order a mistake has been made please contact us immediately via email at so we can rectify any issues. Please ensure before completing your order all the information is correct. Cosmic Brushes will not accept responsibility for failed deliveries when an incorrect shipping address has been provided. It is the customers responsibility to provide the correct and valid shipping address at the time of placing an order. Providing the correct shipping information: ![]() We have a couple of options if this happens. If you find that your palette has been damaged during shipping, please contact us at with more details and a photo of the palette. My palette arrived broken, what should I do? Please keep all of this in mind when ordering. If this happens we will not be able to refund your order. Please also note, in some instances your local government may opt to destroy the parcel instead of returning it to us. We may also deducted any fees incurred to us such as the shipping costs, from your refund. Please note, if you refuse your parcel due to not paying the customs taxes, we cannot refund your order until it has returned to us. Please check the local taxes in your country. TAXESĪll international orders sent to countries outside the UK & Northern Ireland are shipped on a DDU (delivery duty unpaid) basis and may be subject to import duties and local taxes. ![]() We do not accept returns on custom orders unless faulty. We can not accept any returns on products that have been used, unless faulty.Īll custom orders are final. You will receive a confirmation email once a refund has been issued. Please make sure to use a tracked service.įull refunds will be given within 7 days of receiving the returned order, providing the item(s) meet our terms and conditions. International customers are responsible for the cost of shipping the return. Please contact us at providing your order number and reason for wanting to make a return.įor UK orders we will send you a shipping label to download to make the return free of charge. Returns can be made within 30 days of you receiving your order. *Please note there may be shipping delays during busy periods. However please note there may be delays due to the global pandemic, or in the event of unforeseen natural disasters. International deliveries take on average 5-14* working days, from the day an order has been processed. For example USPS in the USA.You can use their own dashboards to keep up to date on the tracking Royal Mail & DPD hand over all orders to the local postal service in the country of its destination. Tracked 24 via Royal Mail takes 1-2 days on average (incl Saturdays), from the day an order had been dispatched.ĭPD 1 business day, takes 1 working day on average, f rom the day an order had been dispatched.Īll International orders are shipped either via a Tracked or Signed service with Royal Mail, DPD or DHL. Please note all standard delivery options DO NOT provide customer tracking. Standard delivery via Royal Mail 1st Class, takes 1-2 working days on average, from the day an order had been dispatched. Standard delivery via Royal Mail 2nd Class takes 2-3 working days on average, from the day an order has been dispatched If an order is placed after 2pm, the next working day is considered day 1. During launch days and busy periods, this can be upto 2 weeks. All of our face brushes include a brush helper net which ensures your brushes keep their shape when they are drying or being stored.We aim to dispatch all orders within 2-3 working days. Our brushes are made from hard-wearing materials to ensure longevity and quality in your kit. Robust thanks to crimped gold ferrules and wooden handles coated with 8 coats of lacquerĪll of our brushes are handcrafted luxe professional brushes, made with natural and synthetic fibres, and finished with gold ferrules. ![]() Made from soft natural-synthetic hair that maintains its shape PERFECT FOR:Ĭreating depth and definition in the crease Made from super soft, high quality and easy to clean natural hair fibres. HF TOP TIPĪpply your shadow in small circular motions in your desired shape for a flawless finish. The tapered brush head fits perfectly into the eyelid crease and applies the perfect amount of shadow each time, making it an essential tool for expert eyeshadow application. If you love creating depth and definition, meet your new go-to tool! The HF12 tapered mini crease blender brush is amazing for controlled and detailed blending. ![]()
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